Privacy Policy

Effective date: April 3, 2026

Body In Focus Thermography ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of personal information collected through our services, including our website, scheduling portals, intake forms, and in‑person visits. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.

  1. Information we collect

  • Personal identification data: name, date of birth, mailing address, email address, phone number, emergency contact information.

  • Health and medical information: medical history, current medications, symptoms, diagnostic and imaging results, and other health-related details you provide during intake or consultations.

  • Appointment and service information: appointment dates and times, services provided, billing and insurance details.

  • Payment information: payment card details processed through third-party payment processors; we do not store full payment card numbers on our systems.

  • Device and usage data: IP address, browser type, operating system, referring pages, pages viewed, and other analytics collected automatically when you access our website.

  • Communications: correspondence between you and our staff by phone, email, or messaging, including notes and recordings where permitted and necessary for care coordination.

  • Photographs and imaging: infrared thermal images and any photographs taken as part of clinical services.

  1. How we use your information We use the information we collect to:

  • Provide, manage, and document clinical services and care.

  • Prepare clinical reports and follow-up plans based on thermal imaging interpreted by qualified physicians.

  • Schedule and confirm appointments and communicate about your care.

  • Process payments and billing, including insurance claims where applicable.

  • Comply with legal, regulatory, and professional obligations.

  • Improve our services, website, and patient experience through analytics and feedback.

  • Send you administrative notices, appointment reminders, and other communications related to services you request.

  1. Legal basis for processing (where applicable) For individuals in jurisdictions that require a legal basis for processing personal data, our processing is based on:

  • Performance of a contract: to provide the health services you request.

  • Consent: when you give explicit consent for specific uses (e.g., marketing communications).

  • Legal obligation: to comply with laws and professional requirements.

  • Legitimate interests: for internal business operations, service improvement, and fraud prevention, when these interests do not override your privacy rights.

  1. How we share your information We may share your information with:

  • Interpreting physicians and clinical consultants who prepare reports based on thermal images.

  • Health care providers involved in your care, with your authorization, to coordinate treatment.

  • Third-party service providers who perform services on our behalf (e.g., billing processors, appointment scheduling platforms, secure data storage, IT and analytics providers). These vendors are contractually required to protect your information and use it only for specified purposes.

  • Legal, regulatory, or law enforcement authorities when required by law or to protect rights, property, or safety.

  • Parties involved in a sale, merger, or other business transaction, with appropriate protections for personal information.

  1. Patient rights and choices

  • Access and correction: You may request access to or correction of your personal health information. Contact us to make such requests; we will respond in accordance with applicable law.

  • Withdrawing consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

  • Marketing preferences: You may opt out of marketing or promotional communications by following the unsubscribe instructions included in messages or by contacting us.

  • Data retention and deletion: We retain personal and health information as required to provide services and to comply with legal and professional recordkeeping obligations. After the retention period, we will securely delete or de-identify information in accordance with applicable law.

  1. Security We implement reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

  2. Children Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18 without verified parental consent, we will take steps to delete that information.

  3. International transfers If your information is processed or stored outside your country, we will protect it in accordance with this policy and applicable law. Transfers will be made under appropriate safeguards required by law.

  4. Changes to this Privacy Policy We may update this Privacy Policy from time to time. The effective date at the top will reflect the date of the most recent revision. Material changes will be communicated as required by law.

  5. email april@bodyinfocusthermography.com For questions